Privacy Policy

Who is responsible

Registered controller: KotoDesk Ergonomics Ltd., 14 Stoney Street, Nottingham, NG1 1LL, United Kingdom. Privacy officer contact: [email protected].

Legal framework

We handle your information in accordance with UK GDPR and the Data Protection Act 2018 and local regulations effective in United Kingdom. Should any term here conflict with statutory code, statutory law supersedes this text.

What we collect

During order placement, we collect operational data: full name, shipping destination, email, contact telephone, and line items. We never store credit card records on our servers. While browsing, system logs record network IP addresses, client browsers, and path history via the cookies defined below.

• Contact and delivery records including full name, postal delivery address, email address, and telephone contact number.
• Order logs, transaction records, invoice history, and delivery instructions.
• Technical telemetry including IP address, operating system, browser configuration, and site interaction metrics.
• Customer service records including written support correspondence, inquiries, and delivery feedback.

Why we use it

• To verify orders, fulfill parcel deliveries, and administer customer returns.
• To respond to support inquiries and transmit shipment tracking updates.
• To secure site infrastructure and analyze system usage metrics.
• To distribute product releases, restricted strictly to active subscribers, with opt-out mechanisms on every dispatch.

Cookies and browser data

Our server places data cookies within your browser. Essential files manage cart stability and checkout state, so they operate continuously. Aggregated analytical cookies measure site navigation without profiling you. Commercial tracking operates strictly upon your explicit banner approval. You can rescind permissions at any point via the site banner or browser preferences; consult our Cookie Policy for specifications.

Authorized third-party access

Logistics carriers receive parcel contact data. Financial processors receive data required to clear funds. Infrastructure hosts and metrics platforms process data under strict data-protection agreements. We do not sell user data to brokers.

KotoDesk operates within the United Kingdom and does not sell or share personal consumer data for monetary or third-party commercial consideration.

Data retention schedules

Transaction archives remain stored throughout statutory accounting mandates, after which records are purged. Customer profile details persist until account closure. Behavioral telemetry expires after 14 months.

Your rights

Pursuant to the UK General Data Protection Regulation and the Data Protection Act 2018, United Kingdom consumers possess legal rights to request access to personal data, rectification of inaccurate records, erasure, restriction of processing, data portability, and objection to processing.

Security

KotoDesk Ergonomics Ltd. processes transactions exclusively via Cash on Delivery and Direct Bank Transfer. The storefront neither collects, processes, nor stores payment card numbers or credit facility details, eliminating exposure to payment card security frameworks.

Questions about this policy

Email [email protected] or reach +44 115 682 0076 during Mon-Fri 08:00-17:15, Sat 09:45-14:30. We answer all inquiries within one business day.

Merchant

KotoDesk Ergonomics Ltd.

Registered address

14 Stoney Street, Nottingham, NG1 1LL, United Kingdom

Email

[email protected]

Phone

+44 115 682 0076

Working hours

Mon-Fri 08:00-17:15, Sat 09:45-14:30

Registration

Company No. 14560819